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Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions we receive about our services, bookings, and everything in between. We aim to provide you with the information you need to make your experience with us as seamless and enjoyable as possible. Whether you’re curious about our packages, want to know more about our service areas, or have questions about pricing and availability, you’ll find the answers here. If you don’t see your question answered, contact us directly—we’re here to help!

 

Thank you for choosing us to be a part of your special celebrations!

  • What areas do you cover and do you have any travel restrictions or surcharges for the 360 Ultimate Celebration Package?
    Important Notice Regarding Service Area and Surcharge Policy Before booking your 360 Ultimate Celebration Package, please review our service area limitations and surcharge policy. We proudly serve clients within a 1-hour drive from Horley, Surrey, covering Surrey, Kent, East Sussex, and West Sussex. To check if your location is within our service area, please use Google Maps by entering "Horley" along with your venue postcode. Surcharge Details: For travel times 1 hour or under: No surcharge. For travel times exceeding 1 hour, the following surcharges will apply: 1 hour 1 minute to 1 hour 30 minutes: £30 surcharge. 1 hour 31 minutes to 2 hours: £60 surcharge. 2 hours 1 minute to 2 hours 30 minutes: £90 surcharge. 2 hours 31 minutes to 3 hours: £120 surcharge, and so on. Please note that travel times may vary due to traffic conditions or roadworks. We recommend checking traffic updates on the day of your event to allow for any potential delays. London Exclusion: Unfortunately, we do not cover London due to ULEZ and vehicle restrictions. Travel Surcharge Add-Ons: You have the option to select additional services for £30, £60, or £90. Please keep in mind that if you need these add-ons for a round trip, you should double the quantity to account for both the outbound and return journey. For instance, if you opt for the £30 add-on, the total cost for the round trip would be £60. Examples: If your venue is 1 hour and 20 minutes away: Total round trip: 2 hours and 40 minutes. This exceeds the 1 hour 30 minutes limit, resulting in a £60 surcharge. If your venue is 1 hour and 40 minutes away: Total round trip: 3 hours and 20 minutes. This would fall into the £90 surcharge category. Thank you for your understanding, and we look forward to helping you celebrate!
  • How much room do I need for the booth?
    Generally, we ask for a minimum of 6ft x 6ft footprint with at least 8 ft of clearance above. However, an 8ft x 8ft or 10ft x 10ft space is recommended. We can tweak the footprint if needed to accommodate your event needs.
  • How long does it take to put it all together?
    A minimum of a 2 hour set up window is needed for the fullcirclevents video booth. However, we can set up the booth in as fast as an hour.
  • Can I have the fullcirclevents video booth outside?
    Yes, we can provide our 360 video booth outside. Our state of the art 360 video booth uses not only AC mains power, but for outdoor events where AC power is not an option the booth runs on battery power. However, if AC power is required, for example for additional lighting at twilight/night events, we will need access to a safe power outlet with trailing power cables safely managed in order to avoid disconnecting the booth and accidents due to your guest tripping over or getting caught up in the power cables. We recommend speaking to a qualified electrician to advise on cable management for outdoors. In addition, we will need a level surface to set up everything. Also, we will need protection from the elements (rain, heat, etc.) which you will need to provide e.g., a gazebo type enclosure . This is to protect everyone from elements , damage to equipment. If your event is taking place in the spring , summer or Autumn , protection is not 100% necessary but at the first sign of any deterioration of the weather, we will have to pull the booth which could disrupt your event.
  • Are props provided with the 360 Ultimate Celebration Package?
    Yes. and they are awesome!
  • Can I bring my own props?
    Yes can provide your own props!
  • Do I have to run the booth?
    No, the booth is staffed by us for set up, operation and dismantling of the booth following the completion of the event .
  • How do I get my fullcirclevents videos?
    Once you and or your guests have stepped off the 360 video booth platform, the Fullcirclevents slow motion videos can be downloaded instantly by various options depending on the event size and configuration, for example Airdrop or via email. Alternatively, as the event organizer, you the option for all videos to be sent to you for you to manage their distribution to your guest.
  • Will I receive all of the videos captured?
    Yes, we provide a folder full of all of the videos captured within 4 business days of the event so you can download and share them.
  • How long are the slow motion videos?
    The slow motion videos are generally 16 - 25 seconds long making easy to send via text or email. Also, being 16 - 25 seconds, they’re ideal for creating stories and reels on Facebook or Instagram.
  • How do I book the booth?
    If you are interested in reserving one of our 360 video booths, please reach out to us by phone, using the contact form or booking online at https://www.fullcirclevents.com/onlinebooking Our standard booking policy is 50% of the total paid with a signed contract to reserve your event date. The balance will needed to be paid within 5 business days before your event.
  • What's needed from me?
    If the event is located inside, ensure we have access to 240V mains power Access to your venue 2 hours before hire for set up
  • What areas do you cover?
    Our 360 experience services covers Horley, Surrey, Sussex and Kent.
  • How do I make a booking online?
    To book online, please follow our step-by-step guide available at this link: Booking Guide. It provides all the information you need to complete your booking smoothly. If you have any further questions or need assistance during the process, feel free to reach out!
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